Live Insurance News

How a Policyholder Took on USAA in Court and Won Big

March 19, 2025March 19, 2025 Logan B.

A Shocking Decision: $100 Million in Punitive Damages, $14 Million in Compensatory Damages Insurance giant USAA has landed in the spotlight after a Nevada jury handed down a monumental $114 million verdict in a bad faith lawsuit. The award, which includes $100 million in punitive damages and $14 million in compensatory damages, arose from its handling of a claim for policyholder Timothy Kuhn following a car accident in 2018. The jury’s decision underscores a growing tension between insurers’ claims-handling practices and their legal obligations to their customers, raising questions about…

USAA Settlement Offers Millions to Data Breach Victims

March 12, 2025March 11, 2025 H. Cutner

USAA has reached a $3.25 million class-action settlement following a 2021 data breach that exposed customers’ personal information. If you’re a USAA customer impacted by the breach, it’s time to take action; filing a claim before the April 7 deadline is essential to securing your share of the settlement. How to File a Claim in the USAA Settlement If you were affected, you may have already received a unique notification from USAA by email or mail. These notifications include key details, such as a unique ID number and specific codes…

Mississippi Supreme Court Upholds $15M Award in USAA Hurricane Katrina Case

March 4, 2025March 4, 2025 Marc

Just recently, the Mississippi Supreme Court has upheld a landmark $15 million award against United Services Automobile Association (USAA) for acting in bad faith when handling a Hurricane Katrina insurance claim. The decision brings closure to a nearly two-decade-long legal battle spearheaded by the estate of Paul and Sylvia Minor, a couple who lost their iconic Ocean Springs home in the devastating 2005 storm. A Historic Home and a Long Legal Battle The Minors’ home wasn’t just a personal residence; it was a piece of architectural history. Designed in the…

USAA Sues Regions Bank Over Alleged Mobile Deposit Patent Violation

January 30, 2025January 30, 2025 G. Turner

A Legal Battle Over Innovation USAA, the San Antonio-based financial services company, filed a lawsuit against Regions Bank on Tuesday, alleging the Birmingham, Alabama-based bank is infringing on four of its mobile deposit capture technology patents. The lawsuit, filed in the U.S. District Court for the Eastern District of Texas, seeks financial damages, calling Regions’ alleged actions “willful.” USAA contends that any damages awarded should be enhanced up to three times their value. This court has proven favorable to USAA in past litigation. Since 2019, the insurer has secured three…

Why USAA Tops the 2025 List of America’s Most Trusted Home Insurance Brands

January 20, 2025January 20, 2025 G. Turner

Understanding the Role of Trust in Home Insurance Decisions When choosing home insurance, consumers are making more than a financial decision. They’re entrusting a company with their sense of security, knowing it will play a pivotal role during some of life’s most challenging moments. Whether facing damages from a hurricane, a fire, or a break-in, homeowners rely on their insurer to deliver on its promises. The 2025 America’s Most Trusted Home Insurance Study offers a clear glimpse into which brands are earning that trust and why it matters so much.…

Judge Sides with USAA in Controversial Class-Action Lawsuit

January 17, 2025January 17, 2025 Nordstrom

USAA Wins Summary Judgment in Discrimination Lawsuit, Plaintiffs Plan to Appeal – Judge Rules in Favor of USAA A federal judge in California has ruled in favor of USAA in a contentious class-action lawsuit, marking a significant development in a case alleging discrimination against enlisted military personnel and veterans. U.S. District Judge Robert S. Huie granted a summary judgment dismissing the claims, effectively siding with the San Antonio-based insurance provider without proceeding to trial. The lawsuit, initiated by plaintiffs Eileen-Gayle Coleman and Robert Castro, contended that USAA relegated enlisted service…

USAA Ends Standalone “Pay as You Drive” Program Amid Changing Telematics Landscape

January 7, 2025January 7, 2025 G. Turner

Telematics in Insurance: A Growing Trend with Complex Challenges Telematics-based insurance has been at the forefront of innovation in recent years. Harnessing GPS and real-time data, telematics enables insurers to adjust premiums based on driving behaviors, offering personalized pricing models. The concept has gained traction as consumers seek fairer, usage-based policies while insurers explore ways to minimize risk and incentivize safe driving. USAA, a major player in the insurance industry, ventured into telematics by acquiring Noblr in 2021. Noblr’s core product revolved around the “Pay as You Drive” model, where…