California Insurance Commissioner Announces Game-Changing FAIR Plan Reform

California insurance commissioner Ricardo Lara- State Farm rate increase hearing

LOS ANGELES — In a significant move to address California’s ongoing insurance crisis,unveiled a breakthrough agreement to modernize the California FAIR Plan Association (FAIR Plan), the state’s “insurer of last resort.” This initiative is a key component of Lara’s Sustainable Insurance Strategy, marking the largest insurance reform since Proposition 103 was passed in 1988. Modernizing the FAIR Plan “Modernizing the FAIR Plan is a crucial step in our strategy to stabilize California’s insurance market,” said Commissioner Lara. “It’s critical for Californians to understand that a growing FAIR Plan contributes to…

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Customers are decreasingly impressed with digital insurance offerings, JD Power study

Digital insurance - keyboard insurance

Insurers aren’t capturing the approval of their customers as much as they used to be. According to a recent J.D. Power study of the property and casualty industry, customer satisfaction with digital insurance offerings is taking a dive, even though insurers have been investing heavily in their mobile apps and customer-facing websites. Customer satisfaction fell quite a bit – by 16 points – when compared to last year’s survey results. The J.D. Power study found that customer satisfaction fell to 499 out of 1,000 points this year. The company attributed…

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