Tag: State Farm digital tools

State Farm Leads in Digital Tools but Faces New Customer Demands

Ester Adams
State Farm ahead of the digital tools

In the rapidly evolving landscape of property and casualty (P&C) insurance, digital innovation is key to staying ahead. The 2024 P&C Insurance Experience Benchmark report from Corporate Insight has identified State Farm as the leader in providing top-notch digital tools. Yet, despite its dominant position, State Farm faces new challenges as customers demand more detailed coverage information rather than simply the ability to pay bills online. This shift in customer expectations raises questions about the traditional role of insurance agents in an increasingly digital world. State Farm – A Digital…

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State Farm uses digital tools to deliver faster insurance payouts on claims

Logan B.
Insurance payouts - computer and dollar bills

The insurer has used a solution enabled by Fiserv to make the process possible. State Farm has rolled out a new digital solution for making insurance payouts on claims for its fire and auto customers. The digital payments solution uses technology from Fiserv, Inc. a leading global payments and financial services technology solutions provider. Using the Digital Pay option, customers are provided with improved flexibility after a claim. The Digital Pay service lets consumers choose a faster way to receive their insurance payouts on auto and fire claims. Many consumers…

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