Live Insurance News

Auto insurance claims still need human participation, J.D. Power

October 31, 2016October 28, 2016 G. Turner

According to a recent customer satisfaction study, consumers love tech but still need human interaction. While consumers may love technology for many interactions, auto insurance claims still need that human touch. The J.D. Power 2016 U.S. Auto Claims Satisfaction Study showed tech hasn’t fully replaced people. The research showed that Generation Y is less satisfied by the insurance claim process than any other generation. The study defined Generation Y as people born between 1977 and 1994. They found the auto insurance claims process to be the least satisfactory of any…

Auto insurance companies aren’t keeping customers happy

June 23, 2016June 22, 2016 Nordstrom

auto insurance rates companies customer satisfaction

A new J.D. Power survey revealed a drop in overall customer satisfaction within this market. J.D. Power has now released its report on customer satisfaction through auto insurance companies. What the J.D. Power 2016 U.S. Auto Insurance Study revealed was that customers aren’t as happy with insurers. The overall satisfaction customers feel is on the decline. This study measures customer satisfaction through the use of a 1,000 point scale broken down into 5 factors. These five factors – in order of importance – are: Interaction, Policy Offerings, Price, and Billing…

Auto insurance company websites are a big fail, say consumers

May 24, 2016May 21, 2016 Logan B.

A recent J.D. Power survey showed that customers aren’t satisfied with the sites run by their insurers. As a whole, the customer satisfaction level a customer feels from his or her auto insurance company has actually been quite strong, according to a J.D. Power survey. However, that feeling doesn’t necessarily carry over to the experience provided by the websites of those insurers. Only slightly more than one half of all auto insurance customers have said they “definitely will” return to the site. Considering the number of people who use websites…

Auto insurance is improving its customer satisfaction

November 3, 2014November 1, 2014 H. Cutner

A recent report from J.D. Power has shown that this sector of the industry is making consumers happy. According to a the results of a recently released study conducted by J.D. Power, auto insurance companies are continuing to provide an increasing level of customer satisfaction throughout the claims process. This was revealed within the “J.D. Power 2014 U.S. Auto Claims Satisfaction Study.” This study is conducted in order to measure the satisfaction level that consumers feel with respect to their auto insurance company after they have had to make a…

Homeowners insurance is falling short of impressing Millennials

September 30, 2014September 27, 2014 Julie Campbell

Renters coverage has also not managed to satisfy the expectations of this important demographic. The Millennial generation, which currently makes up the largest demographic in terms of homebuyers and renters throughout the United States, have a greater likelihood of being critical of the experiences that they’ve had with regards to their renters and homeowners insurance. The 2014 U.S. Household Insurance StudySM from J.D. Power identified a number of generational trends. The renters and study looked into the overall satisfaction levels of consumers with regards to three separate personal coverage product…

Insurance news looks good for customer satisfaction this year

June 27, 2014June 24, 2014 Julie Campbell

Auto insurers are enjoying the fact that they are pleasing their policyholders at record levels. J.D. Power is making insurance news with the release of its recent study report which has shown that vehicle owners are quite satisfied with their auto insurers, to the point that this satisfaction level has now reached record breaking levels since 2000. That date is important as it represented the first year that the U.S. Auto Insurance Study was conducted by J.D. Power. Even though the insurance news over the last five years has consistently…

Factors influencing auto policy premiums are a mystery to most drivers

May 12, 2014May 10, 2014 G. Turner

A recent J.D. Power study showed that many motorists don’t know what will impact their bill. J.D. Power recently released the results of a study that they conducted which showed that the majority of vehicle owners don’t have an accurate understanding of the factors that will cause their auto policy premiums to change. This lack of understanding could be causing these consumers to pay too much for their coverage. At a time in which the cost of an auto policy is already rising in many places, it is important for…