Tag: jd power

Customers are decreasingly impressed with digital insurance offerings, JD Power study

H. Cutner
Digital insurance - keyboard insurance

Insurers aren’t capturing the approval of their customers as much as they used to be. According to a recent J.D. Power study of the property and casualty industry, customer satisfaction with digital insurance offerings is taking a dive, even though insurers have been investing heavily in their mobile apps and customer-facing websites. Customer satisfaction fell quite a bit – by 16 points – when compared to last year’s survey results. The J.D. Power study found that customer satisfaction fell to 499 out of 1,000 points this year. The company attributed…

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Top JD Power P&C insurance digital experience award goes to Mercury

Logan B.
P&C Insurance - Award

The insurer ranked at the top of the category for overall customer satisfaction in this shopping segment. JD Power has released the results of its 2021 US Digital Experience Study, within which it named Mercury Insurance the top option among P&C insurance companies for overall satisfaction in digital shopping. This represents the first time Mercury has been the recipient of one of the JD Power awards. The JD Power 2021 US Digital Experience Study is an examination of the digital consumer experience among shoppers obtaining quotes for P&C insurance, as…

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Americans are choosing GEICO and Progressive auto insurance, says JD Power

H. Cutner
Auto insurance - auto insurance policy

At the same time, they are leaving Allstate and State farm for their vehicle coverage. A new JD Power and TransUnion collaboration study has shown that Americans are increasingly choosing to purchase their auto insurance from Progressive and GEICO. These two insurers saw the largest growth in this year’s second quarter. This was revealed in the Quarterly Shopping List Report which examines rates of quotes and switches. Among all the major American auto insurance companies, GEICO saw the largest quote volume. Allstate saw the second largest quote volume, followed by…

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Auto insurance companies war to acquire consumers, says JD Power

G. Turner
Auto insurance companies - hands - car in bubble

Compared to pre-pandemic figures, industry trends are showing a return to that baseline. As the United States arrives at its first anniversary of the arrival of the COVID-19 pandemic, trends among auto insurance companies are starting to show a return to the baseline established before the crisis began. This, says a recent JD Power report, will only intensify the current war for customer acquisition. The stay-at-home orders from last year substantially reduced the number of drivers on the road. Many people worked remotely for the first time, while others were…

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Nationwide small commercial insurance satisfaction highest in US, says JD Power

H. Cutner
Commercial Insurance - Customer Satisfaction

The insurer earned the highest ranking for overall customer satisfaction in a recent study. A new J.D. Power study has found that Nationwide provides the best customer satisfaction in small commercial insurance. This, according to the findings from the firm’s 2019 U.S. Small Commercial Insurance Satisfaction Study. This isn’t Nationwide’s first time receiving the title. In fact, the insurer has been the top small commercial insurance company for customer satisfaction two years in a row. The company also took the top spot for the claims and policy offerings categories. “Small…

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Mobile insurance claims are taking a while to catch on with consumers

Logan B.
Mobile insurance claims

J.D. Power data shows insurer apps aren’t rapidly taking off among policyholders filing for payments. Mobile insurance claims aren’t very popular among policyholders, says J.D. Power data. Even though auto insurance companies across the country have launched massive advertising campaigns, consumers are still slow to adopt the tech. As much as mobile insurance apps are being used more frequently, that isn’t the case for making claims. J.D. Power released its 2017 U.S. Auto Claims Satisfaction Study. Within it, the firm indicated that the slow adoption of mobile insurance claims technology…

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Auto insurance rates getting more expensive, says J.D. Power

Marc
auto insurance rates companies customer satisfaction

The firm’s 2017 U.S. Auto Insurance Study revealed that more than 1 in 4 drivers is paying more. J.D. Power released its 2017 U.S. Auto Insurance Study showing that auto insurance rates are headed skyward for a quarter of Americans this year. This came with the not-too-surprising news that drivers are less satisfied with their car insurance companies than they were previously. The car insurance rates are having a direct impact on how satisfied Americans are with their insurers. The J.D. Power study this year found that 26 percent of…

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