Tag: customer service

Insurance news from Illinois includes a grant of $1 million to assist consumers

Julie Campbell
Insurance News for health care reform

The state has received the funds to help to improve the complaints system regarding industry practices. Illinois is making insurance news now that it has received a grant from the federal government worth $1 million, which will be used to help the state to improve the way that it provides consumers with assistance when they are seeking to file complaints about the way that the industry functions. The announcement was made by Andrew Boron, the director of the Illinois Department of Insurance. When Boron made the announcement, he explained that…

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Satisfaction with auto insurance claims remains steady regardless of rise in number of claims and repair times

A report released by J.D. Power and Associates, called the 2012 Auto Claims Satisfaction Study – Wave 1, that has shown that despite the fact that there has been a rise in the number of car insurance claims, and it is taking longer for vehicle repairs to be completed, customer satisfaction remained about the same throughout the last quarter of 2011. The number of claims rose as a result of damage from weather, which also meant that repair shops faced a higher-than-normal volume during that last quarter. The average length…

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