Live Insurance News

Over 1 in 2 drivers feel they’re paying too much for auto insurance

June 2, 2022June 1, 2022 Nordstrom

Almost 1 in 3 motorists have recently switched their insurers for cheaper coverage. The majority of drivers believe they are paying too much for their auto insurance coverage, and a large number of them are aiming to remedy the issue by switching insurers according to a recent Forbes Advisor survey. The survey involved the participation of 2,000 drivers in the United States who have a car policy. The Forbes Advisor survey showed that 58 percent of drivers feel they’re overpaying for their auto insurance. A large number of those policyholders…

Auto insurance websites are more important to customer experience than agents

June 15, 2020June 12, 2020 Logan B.

Auto insurance websites - people showing interest in website

A new J.D. Power study showed that insurer digital experiences now lead in satisfaction importance. The J.D. Power 2020 U.S. Auto Insurance Study released last week revealed that auto insurance websites have become more important to the customer experience than human agents for the first time. This was the first time in the 21-year life of the study that digital came out on top. The study found that auto insurance websites had a bigger impact on customer satisfaction than human agents. This suggests that if insurers want to score the…

Michigan auto insurance is unaffordable to 97 percent of ZIP codes, says UM study

March 28, 2019March 28, 2019 Nordstrom

Nearly every ZIP code has car insurance premiums greater than 2 percent of household income. Michigan auto insurance rates are too high to be considered affordable to people living in 97 percent of the ZIP codes across the state, says a new University of Michigan study. The research was conducted by Poverty Solutions, the university’s campus-wide think tank. The study determined that the cost of auto insurance represented too much of a household’s income. What the researchers found was that in 97 percent of the ZIP codes across the state,…

Auto insurance claims satisfaction is higher than ever before

October 31, 2018October 31, 2018 G. Turner

A new J.D. Power study showed there is still a struggle in getting customers to report over digital channels. Auto insurance claims satisfaction has hit an all time high, according to the outcomes of a new J.D. Power study. That said, insurance companies are still finding it challenging to get their customers to use digital claims reporting tools and products. The nature of claims has been undergoing an important change, but insurers appear to be keeping up. “These findings are noteworthy in light of claim severity outpacing the decline in…

Auto insurance customer satisfaction reaches new record, says J.D. Power

June 21, 2018June 20, 2018 Julie Campbell

Auto insurance customer satisfaction - Thumbs Up

Considerable improvements to policyholder support and services have made the difference. Auto insurance customer satisfaction has reached an all time high, says a new J.D. Power study. The J.D. Power 2018 Auto Insurance Study said there were a number of improvements that led to this positive result. Insurance companies are starting to find their balance with customer interaction, said the study. The study results showed the difference was made by improvements in billing and payments, digital interactions, and offerings. The auto insurance customer satisfaction is improving due to a better…

Auto insurance research reveals best states for savings

October 23, 2013October 21, 2013 G. Turner

The researchers examined 49 potential discounts available within every state in the country. One of the most common methods that auto insurance companies use to remain competitive and to ensure that their current customers remain content with the service they are receiving and the price that they are paying for it is through discounts. A new study has shown that the degree if discount based savings varies from one state to the next. An analysis was conducted by Insure.com regarding the availability of 49 different types of discounts in each…

Auto insurance is far higher for some Florida drivers than others

October 22, 2013November 4, 2013 Julie Campbell

A recent report has shown that motorists in the state have premiums highly impacted by their location. A report that was recently released by ValuePenguin.com has revealed that location plays a very important role in the cost of auto insurance in Florida, as it does in most other states, and has revealed the cities in which drivers are paying the highest amount for their coverage. It showed that the cost of coverage in Tampa and St. Petersburg is among the highest in Florida. The average rate for the drivers in…