auto insurance satisfaction Archives

Coronavirus auto insurance discounts may harm customer loyalty instead of helping

April 30, 2020April 29, 2020 Marc

Coronavirus auto insurance discounts - Man Looking at Computer Thinking

J.D. Power data shows that the refunds and credits are increasing a policyholder’s odds of switching. Across the country, insurers are offering their various versions of coronavirus auto insurance discounts. These are meant to help make sure policyholders aren’t paying more than what their risk level justifies as many people drive far less than they usually would. A new J.D. Power study indicates that providing this savings is making customers more prone to leaving. The study showed that the coronavirus auto insurance discounts are not improving customer loyalty. In fact,…

Auto insurance rates getting more expensive, says J.D. Power

July 11, 2017July 7, 2017 Marc

auto insurance rates companies customer satisfaction

The firm’s 2017 U.S. Auto Insurance Study revealed that more than 1 in 4 drivers is paying more. J.D. Power released its 2017 U.S. Auto Insurance Study showing that auto insurance rates are headed skyward for a quarter of Americans this year. This came with the not-too-surprising news that drivers are less satisfied with their car insurance companies than they were previously. The car insurance rates are having a direct impact on how satisfied Americans are with their insurers. The J.D. Power study this year found that 26 percent of…

Auto insurance company websites are a big fail, say consumers

May 24, 2016May 21, 2016 Logan B.

A recent J.D. Power survey showed that customers aren’t satisfied with the sites run by their insurers. As a whole, the customer satisfaction level a customer feels from his or her auto insurance company has actually been quite strong, according to a J.D. Power survey. However, that feeling doesn’t necessarily carry over to the experience provided by the websites of those insurers. Only slightly more than one half of all auto insurance customers have said they “definitely will” return to the site. Considering the number of people who use websites…

Auto insurance is improving its customer satisfaction

November 3, 2014November 1, 2014 H. Cutner

A recent report from J.D. Power has shown that this sector of the industry is making consumers happy. According to a the results of a recently released study conducted by J.D. Power, auto insurance companies are continuing to provide an increasing level of customer satisfaction throughout the claims process. This was revealed within the “J.D. Power 2014 U.S. Auto Claims Satisfaction Study.” This study is conducted in order to measure the satisfaction level that consumers feel with respect to their auto insurance company after they have had to make a…

Auto insurance customer satisfaction falls in US

June 27, 2013June 25, 2013 Julie Campbell

A J.D. Power study has shown that policyholders are not as happy with their insurers as they once were. According to the results of a study that was conducted by J.D. Power and Associates, customer satisfaction with American auto insurance companies has fallen in five different categories within the last year. The research showed that policyholders are not expressing the level of satisfaction that they were in 2012. The areas of auto insurance customer satisfaction that were measured by J.D. Power were in policy offerings, price, interaction, billing and payments,…

Auto insurance customers happier with their coverage

January 29, 2013April 30, 2013

J.D. Power and Associates study has shown that drivers are more satisfied with their policies. The results of a J.D. Power and Associates survey have just been released, indicating that American drivers are feeling increasing satisfaction with their auto insurance, even following massive storms such as Isaac and Sandy. In fact, the report showed that policyholder satisfaction rose by six points since 2011. This is according to the first data that was released from the 2013 U.S. Auto Claims Satisfaction Study, auto insurance customers are feeling a growing amount of…

Auto insurance costs are rising, but Americans are happier with their coverage

November 9, 2012April 30, 2013

Questionable tow and glass claims run rampant

J.D. Power and Associates have found that despite the price, satisfaction is high. The results of a new J.D. Power and Associates study have been released, showing that while Americans are paying more for their auto insurance policies, their satisfaction levels with the companies that are covering them have risen. This is good news for an industry that will be facing tremendous claims from Hurricane Sandy. These results were from the 2012 U.S. Auto Claims Satisfaction Study conducted by J.D. Power and Associates. It has indicated that while out of…