A recent J.D. Power survey showed that consumers want to shop and use services online As auto premiums skyrocket and consumers increasingly shop for better prices than what their current insurance companies have to offer, digital channels are playing a vital role in the overall consumer experience, said a recent J.D. Power survey report. People are turning to their laptops and phones for information Beyond informing themselves, consumers also expect insurance agents to let them obtain quotes and serve themselves online. This has become a critical way of doing business…
Read MoreInsurance agents that want to succeed must focus on digital
